Online Class Schedule

I don't see an email to join the class- what do I do?

1- Confirm that you are registered for the class.

2- Check your Spam or "Promotions" folder. The emails come from our software partner FitGrid, and the link to stream class comes about 30-60 minutes before class starts.

3- If you still don't see it, email us. There is a check-in person monitoring that email account 30 minutes before class starts and up to 10 minutes after class starts. They will be able to get you a link right away.

How do I make sure these emails don't go to "spam"?

First, mark any FitGrid email you find there as "not spam." Then add "hello@fitgrid.com" to your email contact list. Here are even more instructions for "whitelisting" an email address to make sure it stays out of your spam folder. 

I thought I downloaded Zoom, but it's not opening or asking me to download.

This may be the case if you are using a laptop or desktop computer. Once you download Zoom, you then need to also OPEN the file you downloaded. You will then see prompts to add it to your computer applications.

I'm trying to get into class, but am having tech problems. Help!

Email us and we will be happy to help you figure it out. The account is regularly monitored, and there is a dedicated check-in person for each class who is watching that email and is ready to help as soon as 30 minutes before class starts and up to 10 minutes after class starts. 

I opened Zoom- what Meeting ID do I enter?

Good news- you don't have to go through all that! All you have to do is open the email from FitGrid on the device you want to use, then click the "Stream Class" link/button. That will automatically prompt Zoom to open and take you into the meeting.